Last Updated: 09/10/2025

Leicester Homecare is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Information We Collect

Personal Information

When you contact us or use our services, we may collect:

  • Your name, address, and contact details
  • Date of birth and emergency contact information
  • Health and care needs information
  • Medical information relevant to your care
  • Next of kin and family contact details
  • Financial information for payment processing

How We Collect Information

We collect information through:

  • Initial consultations and assessments
  • Care planning meetings
  • Ongoing service provision
  • Communication with you, your family, or healthcare professionals
  • Feedback and review processes

How We Use Your Information

We use your personal information to:

  • Provide safe and effective care services
  • Create and maintain your care plan
  • Coordinate with healthcare professionals
  • Process payments and maintain financial records
  • Communicate with you about your care
  • Improve our services and ensure quality standards
  • Comply with legal and regulatory requirements

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: Where you have given clear consent for specific processing
  • Contract: To fulfil our care service agreement with you
  • Legal Obligation: To comply with care industry regulations
  • Vital Interests: To protect your health and safety
  • Legitimate Interests: To provide effective care coordination

Information Sharing

We may share your information with:

  • Our trained care team members providing your services
  • Healthcare professionals involved in your care (with consent)
  • Emergency services if required for your safety
  • Regulatory bodies as required by law
  • Payment processors for financial transactions

We will never sell your personal information to third parties or use it for marketing purposes without your explicit consent.

Data Security

We protect your information through:

  • Secure, encrypted data storage systems
  • Limited access on a need-to-know basis
  • Regular staff training on data protection
  • Secure disposal of confidential documents
  • Regular security reviews and updates

Your Rights

Under GDPR, you have the right to:

  • Access your personal data we hold
  • Rectify any inaccurate information
  • Erase your data in certain circumstances
  • Restrict processing of your data
  • Object to processing based on legitimate interests
  • Data Portability in certain situations
  • Withdraw consent where processing is based on consent

Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing care services
  • Meet legal and regulatory requirements
  • Resolve any disputes or legal proceedings

Care records are typically retained for 7 years after your last service, in line with care industry standards.

Contact Information

For any questions about this Privacy Policy or to exercise your data protection rights, please contact:

Data Protection Officer

Leicester Home Care

Kayleigh Cooper
Telephone: 0116 5095500
Email: admin@leicesterhomecare.co.uk

Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated to you directly, and the updated policy will be available on our website.

Complaints

If you have concerns about how we handle your personal data, you can:

  1. Contact us directly using the details above
  2. Raise a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk