Frequently Asked Questions

Currently, we do not provide personal care services such as washing, bathing, or toileting assistance as we are working towards CQC registration. These services will become available in the future.

Absolutely. All our services can be provided individually or combined into a bespoke care package tailored to your specific needs and preferences.

Very flexible. We can provide services daily, weekly, occasionally, or on an emergency basis. Your care plan can be adjusted at any time as your needs change.

Our care coordinator will visit your home to discuss your needs, preferences, and lifestyle. This comprehensive assessment typically takes 60-90 minutes and helps us create your bespoke care plan.

We can usually start services within 48 hours of completing your assessment. In urgent situations, we may be able to arrange emergency cover sooner.

No, we don’t require minimum contracts. Whether you need ongoing support or occasional assistance, we’re here to help.

Our team receives extensive training in care practices, health and safety, first aid, and ongoing professional development to ensure the highest standards of service.

Where possible, we aim to provide consistency with your care team. However, we may occasionally need to provide alternative team members to ensure continuous service.

Yes, we maintain comprehensive insurance coverage including public liability insurance for complete peace of mind.

We accept bank transfer, direct debit and payment links. We can also work with some insurance policies – please enquire about your specific situation.

No, we don’t charge setup fees. Our free assessment includes care plan creation with no additional costs.

We invoice every 2 weeks and payment is due within 7 days.

Our office hours are Monday to Friday, 9:00 AM – 5:00 PM. Care services can be provided 7 days a week, including evenings and weekends as required.

Yes, we provide emergency support for existing clients outside normal hours. New emergency referrals may be possible depending on circumstances.

Please contact us immediately if you have any concerns. We take all feedback seriously and will work quickly to resolve any issues to your satisfaction.

We are currently working towards CQC registration and comply with all relevant care industry standards and regulations.

We maintain a team of trained professionals to ensure continuity of service. You’ll be informed in advance of any changes to your regular care team.